top of page


Frequently Asked Questions


GoBig Printing wants you to feel comfortable with everything we do. No question should go unanswered. If you have one that isn’t listed below, call or email us now and we’ll get you the answer right away.

  • Pricing: How much are your mailers?
    Letters start at: .52 cents Postcards start at .369 cents We have a vast amount of templates in our direct mail center. There are may price breaks and products to choose from. Create a FREE account or Log in to see pricing.
  • How long does it take for my mailers to go out?
    We print and mail Postcards in 1-2 days. We print and mail Letters in 3 days. Never wait for a proof. You can order "On-Demand" in our design center and approve it yourself. OR, you can request our FREE Concierge to assist or do it for you. Postcards are always mailed First Class. They arrive in 1-4 days. Letters can be mailed First Class or Standard Mail. Standard Mail Delivery is 4-12 days. First Class Mail Delivery is 1-4 days.
  • How do I know my mail was actually mailed?
    You have a complete past, future and pending order summary in your own account. It will tell you all the details about your order. • Every order gets a “Seed” planted. • One goes to you and one goes to us. • In addition to that, we get a postal scan of every order.
  • Do you offer Data Lists?
    YES. We have integrated in with a company called Benutech. They originally sold a product called Rebo Gateway. It has now been updated and integrated into GoBig and is called Title ToolBox. Leads start at just .02 each.
  • What if I have my own list from another source?
    You can upload as many lists as you want. You'll map them and see a real-time sample to confirm.
  • How do I know my lists is uploaded and used correctly?
    We run every list through DPV. Data Point Validation. It does a LIVE - Real Time check against the USPS. We also run NCOA on every order. This is called: National Change of Address. This will confirm that if "Bob" moved from Main St. to Elm St, we'll update your records. We do not mail to Failed Addresses, although you can fix or or force them to mail if you wish.
  • Why should we trust GoBig?
    We print and mail approximately 5-6 million pieces per month and roughly process 500 orders per day. Furthermore, over 25 coaching companies currently send their students to us to print and mail.
  • What if I have my own design? What is a Smart Template™
    Do you have a favorite marketing piece that you’d like to be able to access & customize anytime you wish without hiring a designer or waiting for a customer service rep to answer the phone? If so, then a Smart Template™ with GoBig is the way to go! Your Direct Mail Piece built exactly as you like it! - Then, stored online in your private account for you and only you to customize and order. Simply email your requst to
  • I'm not computer savvy. What now?
    We have a FREE Concierge department. They'll do anything for you. Simply email them with your reqests and they'll do it SAME DAY! email them at:

Need assistance?

We are here to help! Contact us at: (949) 916-3578 M-F 8-5PST

FREE Concierge: help @

bottom of page